Please read these terms carefully. By accessing and using this platform, you confirm that our terms and conditions are set out here. If you do not agree to the terms of use, do not use this platform.

Welcome to Eezaa mobile Application. The Application is operated by Lemuria Aim Private Limited (“LAPL”), having its registered office at #2/192, First Street, Polambakkam village & post, Cheyyur Tk, Chengalpattu Dt, Tamilnadu 603309.

We at Lemuria Aim Pvt Ltd ("LAPL", "We", "Us") provide the Services to all persons who access or use our EEZAA Platform ("Platform") for any reason ("You", "Yours", "User"). Subject to the Notices, Terms and Conditions set forth in the Terms and Conditions ("Terms and Conditions", "Agreement"), with the Privacy Policy available here is https://www.eezaa.in/privacy.html.

Please read this Policy before making a purchase, so that you understand your rights as well as what you can expect from us.

1. Payment, Cancellation, Returns, and Refund Policy
   1. Payment Policy
      1. You agree to pay the purchase of medicine & products, all Service fees, consulting fees, reasonable out-of-pocket expenses, and other fees incurred as a result of using the Services. While LAPL will make every effort to provide You with an accurate estimate of fees in advance, the actual fee may vary depending on the type of Services purchased and the number or duration of the Services subscribed to.
      2. You may pay for any of the Services via the Platform using any payment service, such as UPI, internet banking, or debit or credit cards ("Fees"). When you proceed to pay the Fees, you will be directed to our third-party payment aggregator/gateway partners such as Razorpay, PayU, and PhonePe ("Payment Aggregator(s)"). When you are redirected to the Payment Aggregator, you agree to be bound by the terms and conditions and privacy policies imposed by the third-party payment gateway/aggregation partner on the basis of which the transaction will take place. We will share your information with the Payment Aggregator in accordance with the terms of our privacy policy (available at https://eezaa.in/policy.html), and it will be processed in accordance with the privacy policy of the respective Payment Aggregator as made available to you by such Payment Aggregator. To clear up any confusion, we do not charge any fees for Tokenisation services, either directly or indirectly. Any change in the pricing of the Services via the Platform shall not be construed as a charge for tokenisation services.
      3. LAPL will not be liable in any way if you provide incorrect or inaccurate details (including those concerning credit or debit card(s)) when paying the Fees, or if you use a credit or debit card that you do not lawfully own, or if you allow a third party to use your password or any other means of accessing your bank account, credit card, or debit card. Please keep in mind that neither we nor the Payment Aggregator will be monitoring your use of any payment channel, and you must use the payment modes at your own risk.
      4. As deemed appropriate, the Payment Aggregator may block any card number, account number, group of cards, or transaction from any specific blocked or blacklisted customer cards, accounts, group of IP addresses, devices, or geographic locations.
      5. The Payment Aggregator and banks reserve the right to reject payments for any order, including suspicious and illegal transactions, potential or actual fraud, suspicious activities, card authentication and authorization issues, overpayment due to mathematical errors, or any other issue.
      6. LAPL shall not be liable for any bank, payment gateway, Payment Aggregator, or other relevant third party rejecting any authorization request placed by you for payment of the Fees for any reason, including but not limited to risk management, suspicion of fraudulent, illegal, or doubtful transactions, use of blacklisted/banned cards, or any instructions from (or contained in) any guidelines or instructions by the Reserve Bank of India or any internal policies, etc., of such bank, payment gateway or other relevant third party.
   2. Cancellation Policy
      1. Doctor Consultation
         1. Once booked, you cannot cancel or reschedule the appointment.
         2. If our HSP does not contact you within 90 minutes of the booked slot time, your appointment will be automatically cancelled.
         3. Payments for Online Medical Consultation on the Platform will be processed following the terms defined in the 'Refunds' section below.
      2. Health store products and prescribed medicine
         1. Once an order has been placed, You cannot cancel an order.
         2. Product availability regulates all orders. If an item is out of stock when you place your order, we will notify you and cancel your order.
   3. Refund policy
      1. Refunds will only be made against genuine and trackable cancellation requests. Refund requests against delays, the nature of advice obtained, the efficacy of treatment, and the health outcomes of the consultation will not be entertained.
      2. If you do not attend the meeting booked to HSP, the amount will not be refunded.
      3. Product availability regulates all orders. If an item is out of stock when you place your order, we will notify you and cancel your order, refunding the full amount using the original method of payment.
      4. Every effort is made so as to service the orders placed, as per the specifications and timelines mentioned with respect to a product. If due to any unforeseen circumstances or limitations from our side, the order is not shipped or delivered then such order stands canceled, and the amount paid by You is refunded.
      5. Return and refund shall be subject to testing and verifying the alleged fault by an authorized person on behalf of us.
      6. Refunds for all eligible cancellations are issued through the payment method used at the time of purchase, except for cash payments made under the pay-on-delivery mode of payment.
      7. vii.Refunds may be processed within 15 working days of receiving your request. All refund-related communications should be directed to [email protected].
      8. In the event of a valid refund, the customer's bank account will be credited. The refund process must be completed within 10 (Ten) days of the request for refund being submitted.
   4. Return policy
      1. You for "Reason for Return/Replacement". Among others, the following are the leading reasons:
         1. The item was defective
         2. The item was damaged during the Shipping
         3. Products was/were missing
         4. The wrong item was sent by the Seller
         5. Item was expired
   5. Shipping policy
      1. Estimated shipping charges are calculated based on the order value and can be viewed in the cart section during checkout. Please contact [email protected] if you require any additional shipping information.
      2. Once your order ships, you will get a notification with the details of the courier service provider and other relevant information through the following method: Eezaa App.
      3. It usually takes 2 (two) days to process and dispatch the products once the order is placed with us.
      4. We strive to process and dispatch your products at the earliest.
      5. Delivery time depends on the product ordered and the location of delivery.
      6. The delivery time is indicative and can vary due to external factors.
      7. Currently, we do not deliver to locations outside India. u. The shipping address cannot be changed once the order has been placed on the Website.
      8. The shipping address cannot be changed once the order has been placed on platform.
      9. While we shall strive to ship all your ordered products together, this may not always be possible due to product characteristics, or availability.
      10. We endeavor to engage logistic partners, employees, and agents with the highest standards and ethics, you agree and acknowledge that the actions, and inactions of the delivery individuals are not in our control, and it is not possible for us to monitor and observe each delivery executive and We shall not be liable for any action or inaction from the part of logistic partners. Any disputes between you and logistics partners shall be settled between you and the logistics partner.
      11. You shall ensure that all information that is submitted by you to us on the platform is true, complete, accurate, and sufficient to identify the actual place of delivery.
      12. If you have entered the wrong shipping information or contact details, it might cause a delay or missed delivery and you will not be eligible for a reshipment or a refund on such transaction.