Patient Privacy Policy

Please read this privacy policy carefully. By accessing and using this Platform, you confirm that our privacy policy and terms & conditions are set out here. If you do not agree to these, do not use this Platform.

The Platform is operated by Lemuria Aim Private Limited (“LAPL”), having its registered office at #2/192, First Street, Polambakkam village & post, Cheyyur Tk, Chengalpattu Dt, Tamilnadu 603309. We at Lemuria Aim Pvt Ltd ("LAPL", "We", "Us", “Our”) provide the Services to all persons who access or use our EEZAA Platform ("Platform") for any reason ("You", "Yours", "User"). LAPL respects your privacy and seeks to comply with applicable legal requirements, including the Information Technology Act, 2000 relating to the collection, processing and transfer of data.

You acknowledge that you are providing your personal information at your discretion. You hereby acknowledge that the Utilization of Your Personal Information by LAPL is necessary for the purposes identified hereunder. You hereby consent that the Utilization of any Personal Information in accordance with the provisions of this Privacy Policy shall not cause any wrongful loss to you.

  1. The information/ data we collect
    1. The types of information we collect when you register or sign up to use our Services during the actual use of our platform include:
      1. Contact information: name, address, contact details, email id, phone number,
      2. Demographic information: gender, date of birth, nationality,
      3. Health information such as your medical records and the history you voluntarily provide,
      4. Information about your physical, physical and mental health that you voluntarily provide,
      5. Location information, including Your GPS location,
      6. Data about your use of services such as search history and history of appointments you have made using the Services,
      7. Valid financial information at the time of purchase of product/Services and/or online payment,
      8. User details as provided at the time of registration or thereafter,
      9. Any additional information you provide to us when using the Services, through any communication system or when communicating with our staff, physicians, technicians, consultants, etc.,
      10. Financial information such as bank account or credit card or debit card or other payment instrument details and billing information,
      11. Internet protocol address, browser type, browser language, specified URL, accessed files, generated errors, time zone, operating system and other visitor details collected in our log files, pages of our website or application that you visit, time and date of your visit, Time spent on those pages and other statistics ("record data"),
      12. User tracking information such as device ID, Google Advertising ID and Android ID,
      13. Any other information you would like to share.
  2. Places where we collect information
    1. You provided on our platform at the time of registration or thereafter
    2. Any information you voluntarily choose to provide to us through the application, website, email, call or chat and other means of communication,
    3. By using cookies,
  3. Use of your data
    1. Your personal information can be used for a variety of purposes, but not limited to:
      1. Your registration to fulfill our Services, Identity, Communications, Notices and Terms and Conditions [https://www.eezaa.in/terms],
      2. Addressing your requests, queries and complaints regarding our services; Obtaining feedback, assisting in the completion of transactions or other issues related to the use of services and other customer care related activities,
      3. Improving LAPL services and customizing recommendations for appropriate medical products and services,
      4. Developing insights into corporate / business strategy and marketing activities,
      5. Developing machine learning algorithms and tools to improve the goal of services, diagnosis and treatment protocols and other products and services,
      6. We are in touch with you to provide information about new services, features, products, special promotions or offers, LAPL companies and affiliates and third party offers or products and Services
      7. Providing you with customized services and targeted advertising of various health care and health plans and providing you with personalized health insights,
      8. Technical administration and personalization of the website and other public administration and business purposes,
      9. Research and analysis for the development and improvement of products and services,
      10. The disclosure required by government officials to comply with applicable law,
      11. Carrying out our obligations in relation to any agreement with LAPL, affiliate companies, our business partners, or contractors,
      12. Investigating, enforcing, and resolving any disputes or grievances,
  4. Disclosure and transfer of your data
    1. We may share, disclose and in some cases transfer your personal information in order to provide you with services, enhance our services, and provide value added services or other third party products and services as applicable by applicable law. Such companies are required to protect your information through the equivalent security measures that we follow. We may disclose or transfer the information as follows:
      1. Your information shared with the “RMP”
      2. We share your data with companies that provide services on our behalf, such as web hosting, data storage, software services, email services, marketing, customer order fulfillment, payment package, data analysis, data processing, and customer delivery services. Conducting services and inspections permitted by applicable law. These companies may be located inside or outside India, but in any case, you are compelled to protect your data.
      3. You may disclose or transfer some of your information to LAPL, subsidiaries, affiliates, holding companies, and in particular group companies in the supply of goods and services, to the extent permitted by applicable law.
      4. Anonymous, integrated data may be shared with advertisers, research organizations and other partners.
      5. In the event of a merger, reorganization, acquisition, joint venture, assignment, spin-off, transfer, asset sale, or sale or disposition of all or any portion of our business, including in connection with any bankruptcy or similar proceedings, we may transfer any and all personal information to the relevant third party with the same rights of access and use.
      6. You acknowledge that LAPL may be required by law to disclose or transfer your personal information to the courts and government agencies in certain cases, such as identity verification, restraint, detection, investigation, prosecution, and compliance with the Crimes.
      7. We may also disclose personal information if we determine in good faith that disclosure is reasonably necessary to protect our rights and pursue available remedies, enforce our terms and conditions, investigate fraud, or protect our operations or users. We may disclose personal information to any third party if necessary to provide or improve our Services and fulfill any lawful contractual obligation to which we are bound.
  5. Permissions
    1. After downloading and installing our application, you will be asked to grant certain permissions to allow the app to perform specific actions on your device. These actions include permission:
      1. Read/write/modify/delete data in relation to the Application on Your device’s storage
      2. View / access information related to networks / access networks, including permission to send and receive data through such networks / access networks;
      3. Determine your approximate location from sources such as mobile towers and connected Wi-Fi networks;
      4. Determine your exact location from sources such as GPS.
      5. View / access device information, including your device model number, IMEI number, operating system information, and phone number;
      6. Access device information, including the device identification number required to send notification / push notifications.
  6. Security
    1. The security of your personal information is important to us. We use reasonable technical, administrative and physical security measures for the purpose of protecting all data you share with us. We take the necessary steps to ensure that we share reasonable security practices and procedures with third parties to ensure the privacy and security of your information. We endeavor to protect all information we hold about you and to prevent any unauthorized access, and acknowledge that the Internet is not 100% secure and that we do not guarantee the complete protection of your personal information. Furthermore, if you are a secondary user, you hereby acknowledge that your personal information is freely accessible to the primary user and other secondary users, and that the LAPL does not restrict, control or monitor access to the primary user. Other secondary users for your personal information. We will not be liable in any way for any breach of security or unexpected loss or disclosure of your personal information. In case of any data loss or theft due to unauthorized access to your electronic devices using our services, the Company will not be liable for any loss you may incur. Also, you will be responsible for providing compensation to the Company in accordance with the Terms of Use.
  7. Cookies uses
    1. The Platform, like many other Platforms, uses “Cookies”. Cookies are small data files that a website stores on your web browser. These are used for the purpose of storing your preferences, previous activities browsing activities, profiling, and tracking behavior on this Website. By visiting the Platform, you acknowledge, accept, and expressly authorize the placement of cookies on your web browser. We recommend that you clear the cookies stored on your browser from time to time.
  8. Third Party Websites and Service
    1. Our Website and Apps may contain links to third-party services and may enable you to access such third-party websites, products and services. Please note that you may continue to use such third party websites or services at your own risk and the Company will not be liable for any harm or harm caused by the use of such third party websites or services. Please read their Privacy Policy before using any third party websites, products or services.
  9. Compliance with laws:
    1. If any of the terms of this Privacy Policy do not comply with the applicable laws of your country, you are not permitted to use the Services of the Website or the application.
  10. Amendments
    1. We reserve the right to modify (modify, modify, modify, add and / or remove) this Privacy Policy from time to time at our own discretion. This will take effect from the date of posting. Review the Privacy Policy periodically to make sure you are aware of any changes. If you do not agree to such amended Terms, do not use this platform.
  11. Contact us
    1. If you have any questions or complainants regarding services, Terms and Conditions and Privacy Policy, please contact us at [email protected].

Lemuria Aim Pvt Ltd